Any cancellations or alterations made within 1 day of your booking will be charge the full amount of your booking. All no-shows will be charged the full amount as booked. No refund is given if you decide to leave a day early or a guest has dropped out at the last minute. All bookings are subject to cancellation due to unforeseen circumstances including the sale of the property, long-term letting or other events outside Book Tekapo Holiday Homes control. If your booking is cancelled we will endeavor to book you into an equivalent home, however Book Tekapo Holiday Homes takes no responsibility if this is not possible. Any existing deposit may be either put towards a new booking or refunded in full.

To collect your keys to your accommodation and to make payment, please come to Book Tekapo Holiday Homes office at 4 Simpson Lane, Lake Tekapo or if you have pre paid we will send check in details and lockbox code one day before arrival. If you have made a booking within 12 hours of arrival, please contact us on either 027 483 3593 or 027 309 0196 to confirm we are expecting you. (If we are unavailable please leave us a message providing us with your contact number so we can get back to you as soon as possible)

Check out is at 10am on the day of your departure. Later check out is available upon request. Please return the key to the lockbox at the property. Please if you can send a message when you have check out.